LIFT OFF OPPORTUNITY NOW LIVE

PASSENGER EXPERIENCE

The Q2 2024 Lift Off is now live for submission on the CompeteFor platform.  Selected companies may have an opportunity to present their services and products to the Heathrow panel of experts and strategic supply chain partners.  More information below.

The deadline for applications is 22nd April 2024 at 5.30pm.

Since the launch of Lift Off in 2023, Heathrow Airport has delivered five successful events, from Sustainability, to Passenger Experience and Data & Technology Solutions and the initiative has recently been shortlisted for the “Supplier Collaboration and Innovation Award” by the Procurement Leaders for their World Procurement Awards 2024, demonstrating its positive impact.

The theme for Q2 2024 is Passenger Experience. As the most connected airport in the world, a significant proportion of passengers are transferring through Heathrow, meaning that Heathrow is their only impression of the UK.

This is why Heathrow would like to improve the passenger experience and do better.  They are keen to learn about how you can help achieve this.

When passengers travel through Heathrow, 75% of passengers feel satisfied. Leisure passengers are back to 2019 levels with a reduction in business travellers and an increase in passengers visiting friends and relatives.  There are more passengers who have personal circumstances (e.g. sensory, cognitive, psychology or physical) who require additional support when travelling, with more than 2 million passengers requesting assistance in 2023, 34% more than in 2019.

Heathrow delivers a good experience for most of its passengers but for certain segments such as those passengers requiring support or connecting, they recognise there is more they can do to meet their needs and expectations. They do not always provide the information passengers need to feel in control of their journey on the day. Moreover, some passengers want to know in advance how the experience through the airport will be so that they can prepare themselves. 

Heathrow is particularly interested in potential solutions relating to:

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